WEBVTT Kind: captions Language: en-US 00:00:05.980 --> 00:00:12.830 So this is a place where folks can come and try telephones and other devices, make sure 00:00:12.830 --> 00:00:18.990 it will work for them before they decide to purchase it. 00:00:18.990 --> 00:00:28.449 Our demonstration room is actually named for our former director, Cheryl Hepner, who worked 00:00:28.449 --> 00:00:36.290 really hard getting folks to make sure that accessibility was part of their plans when 00:00:36.290 --> 00:00:58.010 they were developing new technologies. So come on in! 00:00:58.010 --> 00:01:18.440 >> DEBBIE JONES: Welcome to the demonstration 00:01:18.440 --> 00:01:25.220 room. Since my camera person has a mask on, I am going to take mine off so that you all 00:01:25.220 --> 00:01:30.720 can hear me clearly. This is our space for coming in and trying 00:01:30.720 --> 00:01:35.210 things out. So when folks make an appointment, this is 00:01:35.210 --> 00:01:40.720 where they will come and sit down with us. I'll sit down with folks and talk with them 00:01:40.720 --> 00:01:46.600 about the kinds of situations that they are ear experiencing. Are they having trouble 00:01:46.600 --> 00:01:53.130 on the telephone? Or is it more one-on-one? Is it dealing with background noise like in 00:01:53.130 --> 00:01:59.380 a restaurant or listening to the TV? And then we can try different devices to see 00:01:59.380 --> 00:02:04.670 what might work best for them. Of course, we have folks sign in when they 00:02:04.670 --> 00:02:11.151 come in so we know how to get in touch with them if we need to. Of course, in the time 00:02:11.151 --> 00:02:18.109 of Corona we have hand sanitizer. We ask everybody to wear their masks while they are here in 00:02:18.109 --> 00:02:24.019 the office. When they are here to handle equipment, we have disposable gloves that we have them wear. 00:02:24.019 --> 00:02:28.099 Of course, after each visitor, we wipe down 00:02:28.099 --> 00:02:33.019 all the equipment to make sure that it is clean and ready for the next time someone 00:02:33.019 --> 00:02:40.629 comes to try things out. We have a lot of different kinds of devices, 00:02:40.629 --> 00:02:45.319 as you can see. I'll stat over here. We have what are called 00:02:45.319 --> 00:02:54.790 emergency dialer telephones. So these are amplified telephones that you can program 00:02:54.790 --> 00:03:01.420 to automatic dial numbers in for your friends and family. Then you wear an emergency trigger button. 00:03:01.420 --> 00:03:07.909 If you fall or have a problem, you hit the button. The phone starts calling your 00:03:07.909 --> 00:03:12.579 friends and family. It will keep calling until it gets a live 00:03:12.579 --> 00:03:18.629 person. It will start with the first number and dial the next number, dial the next number, 00:03:18.629 --> 00:03:25.659 until it gets a person. Then plays a prerecorded message for you. It may say: If you are hearing 00:03:25.659 --> 00:03:29.750 this message, I need help. Please come to my house. 00:03:29.750 --> 00:03:34.459 Which can be very helpful for friends and family. 00:03:34.459 --> 00:03:41.090 There are cordless amplified phones of different types. 00:03:41.090 --> 00:03:48.549 The important things to look for are those volume controls as well as tone controls. 00:03:48.549 --> 00:03:54.560 So the volume makes it louder or softer. And tone adjusts the frequency. Do you hear the 00:03:54.560 --> 00:04:01.099 high sounds better or the low sounds better? So that you can adjust the phone to match 00:04:01.099 --> 00:04:11.569 what you need for hearing people better. We have a live telephone in here so that you 00:04:11.569 --> 00:04:21.130 can make calls to friends or family to see how it sounds before you make a decision. 00:04:21.130 --> 00:04:28.790 We have corded amplified phones as well. Again you are going to get that amplification to 00:04:28.790 --> 00:04:39.820 make it louder as well as the tone control. Sometimes no matter how much you amplify it, 00:04:39.820 --> 00:04:45.790 you just can't understand folks on the phone. That's where a caption phone might be helpful for you. 00:04:45.790 --> 00:04:53.660 There are several different types of caption phones. When you make calls, the 00:04:53.660 --> 00:04:59.260 captions appear on the screen. So you hear the voice and you also have a print out of 00:04:59.260 --> 00:05:05.021 what they say as a backup. So if you didn't quite catch what it was, you can look down 00:05:05.021 --> 00:05:10.610 at the screen. That's really helpful, particularly when you 00:05:10.610 --> 00:05:16.540 are calling places like doctors' offices and you need to get times and dates. 00:05:16.540 --> 00:05:26.390 Having that as a backup really gives you control over your telephone calls. 00:05:26.390 --> 00:05:33.070 There are also television listening devices. These are devices that can hook up to a television set. 00:05:33.070 --> 00:05:43.500 You may wear a stethoscope device like this or headphones that go over your head. 00:05:43.500 --> 00:05:49.540 That again gives you more control over the amount of volume you have. You can adjust 00:05:49.540 --> 00:05:56.180 the volume, adjust the tone. Maybe you just need the sound closure. 00:05:56.181 --> 00:06:00.880 You can set up a speaker next to your seat that will bring the sound that 00:06:00.890 --> 00:06:06.300 much closer to you. We can also show folks how to set up captions 00:06:06.300 --> 00:06:10.860 on the television set to make sure that it's more accessible. 00:06:10.860 --> 00:06:21.900 TTYs. Now, some folks may be saying oh, TTY is so old-fashioned. Everybody has switched 00:06:21.900 --> 00:06:26.520 over to video phones. But for some folks a TTY is still useful. 00:06:26.520 --> 00:06:33.040 Maybe you don't live in a place that has high-speed Internet connection. Maybe you still only 00:06:33.040 --> 00:06:39.090 have a telephone line and you still need to be able to make telephone calls. 00:06:39.090 --> 00:06:46.020 Or folks who have speech disabilities can use what is called hearing carry-over and 00:06:46.020 --> 00:06:51.710 call through the relay service to make calls. 00:06:51.710 --> 00:06:55.470 I'll talk more about the relay service in just a minute. 00:06:55.470 --> 00:07:04.690 Then we have signaling devices of many kinds. Whether you just need the telephone louder 00:07:04.690 --> 00:07:13.000 or the door bell louder. Maybe you need to flash the lights. You can have wireless door 00:07:13.000 --> 00:07:21.790 bell systems that will do that for you. (Sound of door bell.) 00:07:21.790 --> 00:07:29.090 >> DEBBIE JONES: This one even has a bed-shaker in case you are asleep when that door bell rings. 00:07:29.090 --> 00:07:37.930 But it can alert to many different things: The door bell, the telephone, a baby crying. 00:07:37.930 --> 00:07:45.810 If you have a family. You can get these devices in a modular system. And you only use the 00:07:45.810 --> 00:07:52.930 parts that you need. There are alarm clocks of many different kinds. 00:07:52.930 --> 00:07:58.680 Some of them even have wireless bed shakers. You can charge it up during the day and put 00:07:58.680 --> 00:08:07.200 it under your pillow. There are now Bluetooth bed shakers as well 00:08:07.200 --> 00:08:13.160 that you can put in your pillow case and you use your cell phone to set the alarm and sync 00:08:13.160 --> 00:08:22.850 it with the Bluetooth bed-shaker. When your alarm goes off, the bed-shaker goes off. 00:08:22.850 --> 00:08:31.330 Really important one, smoke detectors. Whether 00:08:31.330 --> 00:08:39.070 it is a traditional smoke detector like this. It's got the very bright strobe light. 00:08:39.070 --> 00:08:46.050 This is a hard-wired one which plugs into your house's hard wired system. They do also make 00:08:46.050 --> 00:08:53.279 portable systems as well. And there are systems that will set off a 00:08:53.279 --> 00:09:01.509 bed-shaker. These have very loud alarms and very bright strobe lights to make sure that 00:09:01.509 --> 00:09:07.220 you wake up. If you do not have a visual smoke detector 00:09:07.220 --> 00:09:13.790 in your home, first of all if you rent your home, talk to your landlord. It is their responsibility 00:09:13.790 --> 00:09:20.290 to provide visual smoke detectors upon request. That is under the code of Virginia. 00:09:20.290 --> 00:09:26.879 If you own your own home, talk with your county's fire department. They may have a program to 00:09:26.879 --> 00:09:35.480 provide visual smoke detectors. Of course, down here at the end we have personal 00:09:35.480 --> 00:09:48.649 listening systems or personal amplifiers. For folks who are not sure if they are ready 00:09:48.649 --> 00:09:55.750 for a hearing aid just yet, or maybe they need to send their hearing aid for repair, 00:09:55.750 --> 00:10:01.759 this can be kind of that interim device. It lets you turn up the volume on the folks that 00:10:01.759 --> 00:10:07.519 you are talking with, whether that is one-on-one, going to the doctor's office, or in a small 00:10:07.519 --> 00:10:12.290 group meeting friends for dinner, playing cards, that sort of thing. 00:10:12.290 --> 00:10:20.930 These can be really helpful. You can use headphones like this or ear buds, depending on what you 00:10:20.930 --> 00:10:26.649 are comfortable with. If you do have hearing aids already that have 00:10:26.649 --> 00:10:32.819 a tele-coil built in, actually both hearing aids and cochlear implants that have a tele-coil 00:10:32.819 --> 00:10:38.520 built in, you can use this with a neck loop to help block out background noise so that 00:10:38.520 --> 00:10:46.339 you can concentrate on the folks who are directly in front of you. 00:10:46.339 --> 00:11:02.199 Of course, there's different models for that as well as FM systems. With an FM system you 00:11:02.199 --> 00:11:08.170 have a receiver and a transmitter so that when you go to a meeting or a lecture, you 00:11:08.170 --> 00:11:14.269 give the transmitter to the speaker and you keep the receiver with your headphones or 00:11:14.269 --> 00:11:20.689 ear buds so that you can adjust the volume to where it's comfortable for you. 00:11:20.689 --> 00:11:34.629 A lot of different things out there. Most of the equipment here has been donated 00:11:34.629 --> 00:11:41.120 to NVRC, but there are also devices here that are available through the technology assistance 00:11:41.120 --> 00:11:47.610 program which is provided by the Department for deaf and hard of hearing. 00:11:47.610 --> 00:11:52.999 The Virginia department for deaf and hard of hearing manages the program and it focuses 00:11:52.999 --> 00:11:58.699 on telephone and signaling equipment. Because they want to make sure you stay connected 00:11:58.699 --> 00:12:04.259 with your friends and family and that you know when someone is trying to reach out to you. 00:12:04.259 --> 00:12:08.379 So it applies to amplified telephones, captioned 00:12:08.379 --> 00:12:15.850 telephones, a voice carry over or hearing carry over equipment. And then also signalers 00:12:15.850 --> 00:12:22.350 like the telephone or door bell. Here in this room we marked them with a little 00:12:22.350 --> 00:12:31.690 TAP (sign) indicator that these are the devices that 00:12:31.690 --> 00:12:37.839 are available through the technology assistance program. 00:12:37.839 --> 00:12:48.240 That program is an application service. So NVRC has the applications for that program 00:12:48.240 --> 00:12:54.610 and we can help you fill out the applications and decide which kind of equipment is going 00:12:54.610 --> 00:13:00.069 to meet your needs. This program looks at how many people live 00:13:00.069 --> 00:13:05.319 in the household and what the monthly household income is. 00:13:05.319 --> 00:13:11.540 And they use that to determine if you qualify for free equipment. If your income is below 00:13:11.540 --> 00:13:16.290 a certain amount, you can get equipment for free. If it is above that, you can get it 00:13:16.290 --> 00:13:24.959 through the state at cost, which is lower than what you might find at a retailer. 00:13:24.959 --> 00:13:30.769 You can use that equipment for up to 30 days to make sure that it works for you. If you 00:13:30.769 --> 00:13:37.480 decide you like it during that time period, you let us know and it is yours. If it is 00:13:37.480 --> 00:13:42.329 not working for you, you let us know and we switch it out and try something else. It is 00:13:42.329 --> 00:13:46.050 really helpful. Now, not everybody wants to go through the 00:13:46.050 --> 00:13:53.079 state program. That's cool. NVRC does not sell any equipment. Remember, we don't want 00:13:53.079 --> 00:13:56.879 anybody to feel pressured when they are trying out these devices. 00:13:56.879 --> 00:14:02.899 But we can refer you to vendors that do carry this equipment. If you don't want to go through 00:14:02.899 --> 00:14:07.319 the state program, you just want to go ahead and buy something, we can let you know where 00:14:07.319 --> 00:14:15.899 to go for that. I mentioned before about the Virginia relay service. 00:14:15.899 --> 00:14:23.170 The Virginia relay service was set up so that folks who are deaf or hard of hearing 00:14:23.170 --> 00:14:30.920 using specialized telephone equipment can call folks that don't have that. So when I 00:14:30.920 --> 00:14:37.879 mentioned the TTYs before, years ago a TTY could not call -- a person with a TTY, sorry, 00:14:37.879 --> 00:14:43.040 could not call somebody who did not have one. They had to go through a relay service. That's 00:14:43.040 --> 00:14:51.300 what the relay did. It facilitated that communication. As the technology has evolved, so has the 00:14:51.300 --> 00:14:59.990 Virginia relay. It still provides that traditional TTY to voice relay. But it also provides other 00:14:59.990 --> 00:15:06.170 services. It supports the captioned telephones that we talked about earlier because there 00:15:06.170 --> 00:15:12.670 is a relay operator involved. They are functionally invisible, but there is a relay person there 00:15:12.670 --> 00:15:16.180 making sure that that text comes up on that telephone screen. 00:15:16.180 --> 00:15:25.399 There is also the services like hearing carry over for people who have speech disabilities. 00:15:25.399 --> 00:15:31.769 Voice carry over and services like speech to speech relay, which assists folks who have 00:15:31.769 --> 00:15:40.019 speech problems in making phone calls. Perhaps folks who have cerebral palsy or other 00:15:40.019 --> 00:15:45.860 issues that affect the way they speak. They can go through the speech to speech relay 00:15:45.860 --> 00:15:54.160 to get support when making those phone calls. So the Virginia relay service is there to 00:15:54.160 --> 00:16:04.209 support us. All right. Let me just double-check here and make sure I covered everything. 00:16:04.209 --> 00:16:10.879 So thank you all for visiting our demonstration room today. We appreciate you taking your 00:16:10.879 --> 00:16:15.639 time out of your evening to come and join us. 00:16:15.639 --> 00:16:21.639 Like I said, folks can get in touch with us. They can give us a call. They can reach us 00:16:21.639 --> 00:16:26.329 by email. We have video phone as well and TTY. 00:16:26.329 --> 00:16:30.850 So you can get in touch with us and make an appointment and come out to the demonstration 00:16:30.850 --> 00:16:37.139 room to try out devices and see what might work best for you. We would love to see you. 00:16:37.139 --> 00:16:43.470 Of course, we are taking all the precautions. We are wearing masks, gloves, making sure 00:16:43.470 --> 00:16:49.540 that everything is wiped down. So we would love to see you. Now we are going 00:16:49.540 --> 00:16:57.550 to go ahead and shut down this part and I'll run back to my desk to open up the Q&A and 00:16:57.550 --> 00:17:03.189 see what questions you all have for us. And Bruce, if you wanted to take this time to 00:17:03.189 --> 00:17:08.060 tell folks about tomorrow night's Zoom meeting? That would be a good time. 00:17:08.060 --> 00:17:13.650 >> DEBBIE JONES: Great. 00:17:13.650 --> 00:17:22.870 All right. So that was our demonstration room. And now we wanted to go ahead and open it 00:17:22.870 --> 00:17:29.269 up for questions and answers. So if you have a question that you would like 00:17:29.269 --> 00:17:37.640 to ask, we can either have you type it into the chat box or you can turn on your video 00:17:37.640 --> 00:17:43.400 and your microphone to ask directly. 00:18:13.200 --> 00:18:20.580 >> DEBBIE JONES: One of the questions in the chat box is asking about the captioned telephones. 00:18:20.590 --> 00:18:25.440 It asks if they have languages other than English. 00:18:25.440 --> 00:18:33.049 Great question. Right now I believe that it only offers Spanish as another language. I 00:18:33.049 --> 00:18:38.560 know that they have been looking into adding more languages offer time, but right now it 00:18:38.560 --> 00:18:44.700 is available either in English or Spanish. 00:18:48.000 --> 00:18:56.400 Another question is asking about can a hearing aid be connected to a TV through Bluetooth? 00:18:56.640 --> 00:19:00.000 Great question. 00:19:00.040 --> 00:19:02.040 Hearing aids are changing fast. (Chuckles.) 00:19:02.049 --> 00:19:08.190 And more and more of them have Bluetooth technology. Many times you 00:19:08.190 --> 00:19:14.500 have to work with your audiologist to get the devices that will work with your particular 00:19:14.500 --> 00:19:23.210 hearing aids and connect with your television. But yes, it is possible to get a device if 00:19:23.210 --> 00:19:28.880 your hearing aids are Bluetooth enabled, get a device to connect to your television that 00:19:28.880 --> 00:19:37.020 will stream the sound directly to your hearing aids. 00:19:45.520 --> 00:19:52.340 One thing I forgot to mention when I was talking about Virginia relay. Virginia relay also 00:19:52.340 --> 00:20:00.420 offers a service called remote conference captioning or RCC. 00:20:00.420 --> 00:20:06.890 This was developed for folks who are needing to join conference calls where they would 00:20:06.890 --> 00:20:14.770 need to call in to a conference bridge but needed CART or some other text support in 00:20:14.770 --> 00:20:21.490 order to follow the conversation. So that's what RCC does. When you have a conference 00:20:21.490 --> 00:20:28.600 call that you need to join, you can contact the Virginia relay and set up an appointment 00:20:28.600 --> 00:20:35.559 for a remote conference captioner to join the meeting with you. They call into your 00:20:35.559 --> 00:20:42.990 meeting and they send you a link to the streaming text. 00:20:42.990 --> 00:20:49.159 So that way you can join your conference call, open up the captions on your computer, and 00:20:49.159 --> 00:20:53.429 follow along. And I believe actually tonight we are using 00:20:53.429 --> 00:21:00.360 RCC with our Zoom meeting. So that is an option that you can use if you are needing to join 00:21:00.360 --> 00:21:02.500 Zoom meetings as well. 00:21:13.700 --> 00:21:17.920 There was another question here about if Virginia 00:21:17.960 --> 00:21:25.760 relay provides video relay services. You know what? I'm going to have to -- I'm going to 00:21:25.760 --> 00:21:31.139 have to double connect that. I will check on that. I don't think they provide direct 00:21:31.139 --> 00:21:37.720 relay services but I believe they support video relay among all the different relay 00:21:37.720 --> 00:21:41.039 services. So I will double-check that and I can send 00:21:41.039 --> 00:21:51.100 that information out to folks. Remember, if you prefer to sign your question, 00:21:51.100 --> 00:22:00.240 you can go ahead and turn on your camera to ask your question. That is an option. 00:22:16.740 --> 00:22:21.220 >> DEBBIE JONES: Now, some of y'all may have 00:22:21.220 --> 00:22:26.020 noticed that a lot of the phones, actually all of the phones in the demo room are actually 00:22:26.040 --> 00:22:36.340 land line phones. We don't deal directly with cell phones and mobile phones. That technology 00:22:36.340 --> 00:22:40.399 changes even faster than what we have in the demo room. 00:22:40.399 --> 00:22:49.159 But there are great resources to find a cell phone or mobile device that can work for you. 00:22:49.159 --> 00:22:57.470 Websites like accesswireless.org can help you search for a phone that will meet your needs. 00:22:57.470 --> 00:23:03.490 Whether it is hearing loss, vision problems, 00:23:03.490 --> 00:23:12.630 mobility issues, it can help you find those devices that will meet your needs. Looking 00:23:12.630 --> 00:23:22.600 for those mobile phones that have high microphone and tele-coil readings, for example. Or that 00:23:22.600 --> 00:23:29.180 are compatible with your hearing aids. That you can use a neck loop with to plug 00:23:29.180 --> 00:23:35.690 into the device. There are also lots of apps that folks can 00:23:35.690 --> 00:23:42.809 download to their mobile devices. Whether you are needing a captioned phone. There are 00:23:42.809 --> 00:23:48.720 apps you can download to have captioned phone calls on your cell phone. 00:23:48.720 --> 00:23:55.210 Video relay calls. You can download apps for those on your phone as well. 00:23:55.210 --> 00:24:02.460 There are apps like FaceTime and Duo where you can make direct video calls to folks and 00:24:02.460 --> 00:24:05.680 have direct conversations with them. 00:24:15.680 --> 00:24:18.860 Someone is asking about home visits for senior 00:24:18.860 --> 00:24:28.060 citizens who need help with these devices. We just started back to taking appointments 00:24:28.070 --> 00:24:34.299 with the demo room. We are still talking about how to handle home visits correctly right 00:24:34.299 --> 00:24:39.960 now because we want to make sure that the folks we are visiting stay safe and that our 00:24:39.960 --> 00:24:45.679 staff stays safe. Yes, we have done home visits in the past. 00:24:45.679 --> 00:24:52.380 We are looking at the ways we can provide that again. So if someone is not able to travel 00:24:52.380 --> 00:24:58.409 to come to our office, we can take a look at the options for how we can demonstrate 00:24:58.409 --> 00:25:01.960 and help them choose devices for their home. 00:25:10.020 --> 00:25:13.660 Eileen did put the accesswireless.org website 00:25:13.660 --> 00:25:16.240 in the chat if you need that. 00:25:23.820 --> 00:25:27.460 Someone is asking about what kinds of precautions 00:25:27.620 --> 00:25:33.220 are we looking at when we are considering going back into people's homes. Making sure 00:25:33.230 --> 00:25:41.100 that everybody has masks. That we are cleaning properly. Taking, making sure that we clean 00:25:41.100 --> 00:25:47.669 the equipment after every single visit. Because we really want to make sure that everybody 00:25:47.669 --> 00:25:53.399 stays safe right now. But folks can make appointments to come to 00:25:53.399 --> 00:26:00.740 the office. We will make limited appointments during the week so that we don't have too 00:26:00.740 --> 00:26:06.030 many people in the office at the same time. And we are also extend can time between our 00:26:06.030 --> 00:26:14.730 appointments so that when we clean the equipment, it has time to really get clean. 00:26:14.730 --> 00:26:22.620 But we would love to see folks again. Just scrolling back through here making sure 00:26:22.620 --> 00:26:27.480 I didn't miss any questions. 00:26:44.580 --> 00:26:48.660 Thank you, Bruce. I wanted 00:26:48.660 --> 00:26:57.490 to clarify there is an app called Duo. Which functions very much like FaceTime does on 00:26:57.490 --> 00:27:03.750 Apple devices. So if you have an iPhone or an iPad and you have FaceTime, Duo can do 00:27:03.750 --> 00:27:11.649 the same thing for an Android device. It is also nice that Duo will actually work both 00:27:11.649 --> 00:27:19.039 on iPhone and Android devices. So that it will let you communicate between those devices, 00:27:19.100 --> 00:27:20.900 which is helpful. 00:27:29.740 --> 00:27:34.100 Are there any apps that you all are using 00:27:34.300 --> 00:27:43.660 that you really like? That you find useful? Let us know about them. 00:27:47.280 --> 00:27:53.040 We love to share information with our community. We have our email news. 00:27:53.049 --> 00:28:00.250 Aha! Bruce has just put up -- come on, brain! A survey 00:28:00.250 --> 00:28:05.220 (Laughter.) It says what is your favorite 00:28:05.220 --> 00:28:11.009 voice recognition app? So if you are in a situation where you need somebody to speak 00:28:11.009 --> 00:28:18.090 into your phone and have it print out what they are saying, do you use one of these apps? 00:28:18.240 --> 00:28:19.820 Let us know. 00:28:29.600 --> 00:28:35.140 Right. Some of these apps are only free up 00:28:35.340 --> 00:28:40.540 to a certain amount of minutes. And after that, you have to pay for an upgrade. 00:28:40.549 --> 00:28:50.440 So it does depend on what works on your phone, first of all. And whether it is free or limited 00:28:50.440 --> 00:28:55.490 minutes, that sort of thing. Yeah, that is one of the challenges that we 00:28:55.490 --> 00:29:02.080 are finding is that some of the apps have a limit. 00:29:06.620 --> 00:29:20.700 Someone is asking if anyone uses Wavello, WAVELLO. I think that's a Sorenson app, right? 00:29:27.140 --> 00:29:36.360 I have not had a transto check out Wavello. That's on my list to investigate and try. 00:29:36.360 --> 00:29:39.970 If you've got any feedback, please let us know. 00:29:39.970 --> 00:29:47.200 Yeah, Google live transcribe, unfortunately, only works on Android. There are some great 00:29:47.200 --> 00:29:53.059 apps out there, but they only work on one or the other. Either Apple or Android. 00:29:53.060 --> 00:29:58.480 That can get really frustrating. 00:30:31.160 --> 00:30:34.500 Has anybody here used Wavello? 00:30:34.510 --> 00:30:42.820 Is it any good? Thank you, Bruce. Bruce put the link to the 00:30:42.820 --> 00:30:52.370 app in the chat box. And as I understand it, it lets you do like 00:30:52.480 --> 00:30:56.840 a video chat on your mobile device. 00:31:17.660 --> 00:31:21.540 Okay. Through the Wavello it gives you a video 00:31:21.740 --> 00:31:27.740 chat so you can see the person you are chatting with as well as seeing the interpreter. Like 00:31:27.741 --> 00:31:33.520 making a video chat call with an ASL interpreter in the call. You can see the other person 00:31:33.540 --> 00:31:35.240 at the same time. 00:31:42.780 --> 00:31:45.660 That's really helpful for folks who read lips 00:31:45.740 --> 00:31:49.820 as well as use sign language. 00:31:54.340 --> 00:32:01.640 Yes, AVA, the app AVA is a free app. And it 00:32:01.740 --> 00:32:06.880 has options. That one is a really interesting one too because if several folks download 00:32:06.880 --> 00:32:13.480 it, and then all join the same meeting, the app will tell you who is talking. And it will 00:32:13.480 --> 00:32:17.710 give you the name of the person who is saying what. 00:32:17.710 --> 00:32:24.179 I believe AVA may have, may be one of the ones that has a limit on how often you can 00:32:24.179 --> 00:32:32.780 use it. Or so many minutes a month. If you pass that, you then have to pay for 00:32:32.840 --> 00:32:33.760 extra minutes. 00:32:45.220 --> 00:32:48.720 Someone is asking about having both captions 00:32:48.760 --> 00:32:53.059 and an interpreter on Wavello. Like I said, I. Had a chance to check that out, -- I haven't 00:32:53.060 --> 00:32:58.610 had a chance to check that out but definitely worth investigating. It would be great if 00:32:58.610 --> 00:33:05.800 we could get the interpreter and see the other person and get the captions. All of the communication 00:33:05.840 --> 00:33:07.860 access that we can get. 00:33:13.220 --> 00:33:16.000 This is awesome. Thank you, guys. I appreciate 00:33:16.020 --> 00:33:28.700 all that information. Okay, another comment about AVA. It is free 00:33:28.700 --> 00:33:38.309 up to a maximum amount of time. They do say that the paid premium version is much faster. 00:33:38.309 --> 00:33:44.159 So that is kind of weighing the benefits. You know, you can use the free version, but 00:33:44.159 --> 00:33:56.720 it has that limit. Or you can pay the monthly or yearly fee and it may be a better product 00:33:56.720 --> 00:33:59.809 for you. Again, you have to kind of take a look at 00:33:59.809 --> 00:34:06.909 how are you using the technology. You know, are you using it once a week? Are you using 00:34:06.909 --> 00:34:13.190 it every day for a month? It just of again is, what are your needs? That's worth sitting 00:34:13.190 --> 00:34:18.220 down with somebody and talking about the kind of situations you are encountering. That can 00:34:18.300 --> 00:34:19.740 be really helpful. 00:34:27.800 --> 00:34:32.500 Someone is asking about the apps for caption 00:34:32.500 --> 00:34:39.370 telephones. Hamilton relay has a CapTel app. I believe sprint also had one. I would have 00:34:39.370 --> 00:34:46.150 to double-check that. There is another one called Innocaption. These 00:34:46.150 --> 00:34:53.700 are apps that you can download to your mobile device. Very often you have to have a WiFi 00:34:53.700 --> 00:34:59.510 connection as well as your cellular connection to make sure that the captions come through. 00:34:59.510 --> 00:35:05.130 But again, it gives you that ability to make telephone calls and have that text backup 00:35:05.130 --> 00:35:07.240 on your cell phone or mobile device. 00:35:12.800 --> 00:35:18.300 Some of the land line -- back up. 00:35:18.300 --> 00:35:28.900 Some of the land line captioned telephones are CapTel, CaptionCall, and ClearCaption. 00:35:32.100 --> 00:35:39.400 Different services provide those. So depending on which phone you get, you may be dealing 00:35:39.400 --> 00:35:45.360 with a different captioning service. Whether that is sprint or Hamilton relay or one of the others. 00:35:52.460 --> 00:35:55.620 Okay. All right. Well, make sure you check 00:35:55.640 --> 00:36:04.160 out the Virginia department for deaf and hard of hearing, which is VDDHH.org as well as 00:36:04.160 --> 00:36:13.730 Virginia relay, VArelay.org for more information about the services that they offer like the 00:36:13.730 --> 00:36:17.980 captioning that we have tonight for our presentation. 00:36:23.900 --> 00:36:27.760 And check out NVRC.org to see what we offer 00:36:27.760 --> 00:36:33.340 to contact us and make an appointment to come visit the demo room and even just sit down 00:36:33.349 --> 00:36:39.670 and talk about the challenges you are having. Whether it's the telephone, the TV, going 00:36:39.670 --> 00:36:48.060 out with friends. Sometimes it is not always high-tech, you know? Maybe it is changing 00:36:48.060 --> 00:36:54.940 the behaviors of the folks around you, which can be challenging. Still an option. 00:36:57.400 --> 00:37:03.680 Finding those solutions together can make a big difference. 00:37:08.340 --> 00:37:17.600 All right. Any other questions? Any other comments that folks have? Devices or captions 00:37:17.619 --> 00:37:24.180 -- Bonk. Devices or apps that you have learned about 00:37:24.180 --> 00:37:33.470 or use? Because the more we share information together, 00:37:33.470 --> 00:37:41.580 the better we all are. Whether it's using live transcribe on an Apple 00:37:41.580 --> 00:37:51.880 device or Google, live transcribe on an Android device. Finding what works for you. 00:37:51.880 --> 00:38:05.641 Actually, I think the -- for the Apple device I think it is actually transcribe live. For 00:38:05.641 --> 00:38:14.960 the Android device, it is Google live transcribe. It gets flipped around. But when you go to 00:38:14.960 --> 00:38:20.670 the Apple store or Google play and try to download it, it m tell you which one is available 00:38:20.670 --> 00:38:23.640 for your phone. 00:38:32.100 --> 00:38:34.740 Uh-huh, apparently for an 00:38:34.750 --> 00:38:41.000 Apple device there is the live transcribe and it is a new app for them. See? Always 00:38:41.011 --> 00:38:47.630 something new. But if you think about something later, whether 00:38:47.630 --> 00:38:54.030 it is a question or a technology that you found out about, please email me. You can send 00:38:54.030 --> 00:39:02.490 it to info@NVRC.org because I like learning about all this new stuff and we share it on 00:39:02.490 --> 00:39:08.210 our email news. It gets incorporated into our presentations. 00:39:08.210 --> 00:39:15.050 You know, we've got the tried and true devices like the land line phones. Those captioned 00:39:15.050 --> 00:39:24.600 phones. Signalers. But our technology changes all the time. So we want to know about it. 00:39:24.600 --> 00:39:28.099 If you've heard about it, we want to know about it. 00:39:28.160 --> 00:39:31.060 You can email it to us, give us a call. 00:39:40.480 --> 00:39:45.260 Support from audiologists is key also. Absolutely. 00:39:45.960 --> 00:39:54.760 Absolutely. We get contacts from audiologists as well asking us about questions, about what 00:39:54.760 --> 00:40:00.920 their consumers can use. And then we also contact them and say: Hey, somebody told us 00:40:00.920 --> 00:40:04.181 about this device that works with hearing aids. What do you know about it? 00:40:04.181 --> 00:40:12.600 It is getting everybody involved to find the best solutions to make communication easier. 00:40:17.020 --> 00:40:26.160 Deb excellent link. Thank you, Christina. She just added a link to an audiologist blog 00:40:26.160 --> 00:40:30.920 in the chat box. So we can check that out. 00:40:33.260 --> 00:40:38.620 Alright, Like I said, if you think of something later, 00:40:38.700 --> 00:40:42.800 get in touch with us. We would be happy -- maybe we have to do some research. Like I need to 00:40:42.800 --> 00:40:49.760 check on whether video relay is provided by Virginia relay because my brain is drawing 00:40:49.760 --> 00:40:56.190 a blank on that. So I will check that out. And get that information 00:40:56.190 --> 00:41:00.460 back to you all. Thank you for joining us tonight.