In-Flight Safety Videos< Accessible - Archive

DOT Fines Virgin America for Failing to Make In-Flight Safety Videos Accessible

September 11, 2013 in Advocacy & Access, Community News

header-DOT_700x90[1]

Having trouble viewing this email? View it as a Web page.

DOT 78-13
Tuesday, September 10, 2013
Contact: Bill Mosley
Tel.: (202) 366-4570

 

DOT Fines Virgin America for Failing to Make In-Flight Safety Videos Accessible to Passengers with Hearing Impairments

          The U.S. Department of Transportation (DOT) today fined Virgin America $150,000 for failing to make its in-flight safety video accessible to passengers with hearing impairments. The airline also was ordered to cease and desist from further violations.

“Safety is our number-one priority and that includes ensuring that every airline passenger has access to airline safety briefings,” said U.S. Transportation Secretary Anthony Foxx. “We will continue to take enforcement action when our disability rules are violated so that all passengers are aware of critical, potentially life-saving information.”

An investigation by DOT’s Aviation Enforcement Office found that since October 2007, when the airline first began scheduled service, Virgin America used its in-flight entertainment system to present the pre-flight safety briefing but failed to ensure that the video was accompanied either by open captioning or an inset for a sign language interpreter. This violated DOT’s rule, which is part of its regulations implementing the Air Carrier Access Act, requiring video safety briefings to be accessible to passengers with hearing impairments.

Although captioning for in-flight safety videos created before Nov. 10, 2009, is not required to be in high contrast, Virgin America has agreed to add high-contrast captioning to its video by Sept. 30, 2013.

The consent order is available at www.regulations.gov, docket DOT-OST-2013-0004.

###


U.S. Department of Transportation | 1200 New Jersey Avenue, SE | Washington DC 20590 | 202-385-HELP (4357)

 


Distributed 2013 by Northern Virginia Resource Center for Deaf and Hard of Hearing Persons (NVRC), 3951 Pender Drive, Suite 130, Fairfax, VA 22030; www.nvrc.org; 703-352-9055 V, 703-352-9056 TTY, 703-352-9058 Fax. Items in this newsletter are provided for information purposes only; NVRC does not endorse products or services. You do not need permission to share this information, but please be sure to credit NVRC.  This news service is free of charge, but donations are greatly appreciated.