Drive Thru - Archive

Deaf Woman Captures Remarkable Encounter At Starbucks Drive-Thru

November 5, 2015 in Advocacy & Access, Technology

 

 

“It is a big deal to [the] deaf community that Starbucks has one now. We all want to have that at every drive thru in the world.”

By Dominique Mosbergen
11/05/2015

For members of the deaf community, ordering food or drinks at a drive-thru can be a frustrating, or even impossible, experience. But as one deaf woman recently discovered, Starbucks is trying to make this feature accessible for customers with disabilities — with the help of a little technology.

On Tuesday, 28-year-old Rebecca King of St. Augustine, Florida, uploaded a video to Facebook which reveals what happened during her visit to a local Starbucks drive-thru.

The video shows King driving up to the ordering kiosk. A woman’s voice emits from the intercom.

“Hi, welcome to Starbucks,” the woman says. “What can we get started for you today?”

King does not respond and waits in her seat. A few moments later, a Starbucks barista appears on a monitor.

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