“It is a big deal to [the] deaf community that Starbucks has one now. We all want to have that at every drive thru in the world.”
By Dominique Mosbergen
For members of the deaf community, ordering food or drinks at a drive-thru can be a frustrating, or even impossible, experience. But as one deaf woman recently discovered, Starbucks is trying to make this feature accessible for customers with disabilities — with the help of a little technology.
On Tuesday, 28-year-old Rebecca King of St. Augustine, Florida, uploaded a video to Facebook which reveals what happened during her visit to a local Starbucks drive-thru.
The video shows King driving up to the ordering kiosk. A woman’s voice emits from the intercom.
“Hi, welcome to Starbucks,” the woman says. “What can we get started for you today?”
King does not respond and waits in her seat. A few moments later, a Starbucks barista appears on a monitor.