captioned telephone - Archive

Did you know there’s more than one way to use Captioned Telephone?

November 20, 2014 in Captioning / Relay, Community News, Technology

 

 

How Do You Use CapTel?

The CapTel, or captioned telephone, has been a great way for Deaf, Hard of Hearing, and Late-Deafened folks who prefer to speak on the phone to keep in touch with their friends and family.  Whether at home or at work, keeping in touch is important.

But did you know there’s more than one way to use CapTel?

Many people are familiar with the CapTel phone, which can be used at home or in the office.  But you can also get captioned telephone calls from any place where you have a telephone and a computer with WebCapTel:  https://www.hamiltonwebcaptel.com/

Just create a free account with WebCapTel, get your Call Me #, and you’re ready to go!

Use a computer to log into the WebCapTel website, type in your telephone number (your cell phone or landline, etc.), then type in the number of the person you want to call.  The WebCapTel service calls you on the number you provided, connects you to the person you are calling, and the computer screen gives you the captions of the call.

You can also download the CapTel Mobile app to your 4G smartphone or tablet to get captioned calls on the go!  Just log into the app to get captioned calls anywhere you have 4G service.

http://www.hamiltoncaptel.com/smartphone/what_is_app.html

If  you live in the Northern Virginia Area and you’d like a demonstration of CapTel, WebCapTel, or CapTel Mobile, please contact Debbie Jones at djones@nvrc.org to set up an appointment.

 

 

 

Miracom USA receives a conditional cert to provide IP / Captioned Telephone Service

May 15, 2014 in Captioning / Relay, Technology

 

 

FCC’s Consumer and Governmental Affairs Bureau grants Miracom USA a conditional certification to provide Internet Protocol Captioned Telephone Service

On May 13, 2014, the FCC’s Consumer and Governmental Affairs Bureau released a Public Notice granting conditional certification to Miracom USA to provide Internet Protocol Captioned Telephone Service (IP CTS), a form of telecommunications relay services (TRS) that is eligible for compensation from the Interstate TRS Fund.  Miracom stated in its application for certification that it plans to offer IP CTS under a brand name, Innocaption, which is designed for registered users to place and receive IP CTS calls with their mobile devices.

Links to the Public Notice:

Word: http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-14-644A1.doc

PDF: http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-14-644A1.pdf

Text:  http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-14-644A1.txt

For further information, please contact Gregory Hlibok, Chief, Disability Rights Office, Consumer and Governmental Affairs Bureau, at (202) 559-5158 (voice/videophone), (202) 418-0431 (TTY), or e-mail at Gregory.Hlibok@fcc.gov.

Last Call! Participate in Brief Online Survey About Captioned Telephone Use

March 7, 2013 in Captioning / Relay, Community News

The RERC on Telecommunications Access at Gallaudet University would like to thank all the individuals who have taken our Captioned Telephone Service Survey. Your responses are very important and will be shared with the FCC once they are analyzed. There are two days left, and we would like to invite anyone who has not yet taken the survey and meets the participation criteria to take the captioned telephone survey.  The survey will remain open until Friday, March 8, 2013 11:59 pm Eastern Time.

PARTICIPANTS WANTED FOR A BRIEF ONLINE SURVEY

ABOUT CAPTIONED TELEPHONE USE

An online survey is being conducted by the Rehabilitation Engineering Research Center on Telecommunications Access at Gallaudet University to learn about the experiences of adults who are deaf, hard of hearing, or have hearing loss, and who use Captioned Telephone Services. The goal of the survey is to help inform the Federal Communications Commission (FCC) about the use of captioned telephones.

Read more . . . →

Participate in Online Survey About Captioned Telephone Use

February 21, 2013 in Captioning / Relay, Community News, Technology

PARTICIPANTS WANTED FOR A BRIEF ONLINE SURVEY
ABOUT CAPTIONED TELEPHONE USE

An online survey is being conducted by the Rehabilitation Engineering Research Center on Telecommunications Access at Gallaudet University to learn about the experiences of adults who are deaf, hard of hearing, or have hearing loss, and who use Captioned Telephone Services. The goal of the survey is to help inform the Federal Communications Commission (FCC) about the use of captioned telephones.

Individuals interested in participating:

1.   Must be 18 years of age or older, and

2.   Must be deaf, hard of hearing, or have a hearing loss

The study takes approximately 10 minutes. You will be asked questions about your hearing loss, your hearing device use, the captioned telephone service and equipment you use for personal and work related calls, and your experience using this type of telephone and service.

If you would like to participate in this online survey, please go to http://tap.gallaudet.edu/CTSSurvey/

This study has been approved by the Gallaudet University Institutional Review Board.


Distributed 2013 by Northern Virginia Resource Center for Deaf and Hard of Hearing Persons (NVRC), 3951 Pender Drive, Suite 130, Fairfax, VA 22030; www.nvrc.org; 703-352-9055 V, 703-352-9056 TTY, 703-352-9058 Fax. Items in this newsletter are provided for information purposes only; NVRC does not endorse products or services. This news service is free of charge, but donations are greatly appreciated.

HLAA Exhibitor: Ultratec

June 30, 2011 in Education & Outreach

By Bonnie O’Leary  6/29/11

Many of us are familiar with or use Ultratec’s CapTel phone, and I have been fortunate to have used both the 800 and 800i models over time here at NVRC.  I spoke with CapTel Outreach Manager, John Kinstler, who wanted me to let readers know that they provide great customer service both in English and in Spanish.  All you have to do is push the blue Customer Service button on the phone. 

The CapTel technology is evolving all the time, and now in addition to landline service, CapTel is available on the web, computers, and mobile phones.  Services are provided by either Sprint Relay or Hamilton Relay.  You can find CapTel on Facebook and Twitter, too, and John asked me to mention that they were the top sponsors for the HLAA 2010 Walk4Hearing.

What is the main difference between the 800 and 800i model?  The CapTel 800 works with standard analog telephone line(s) or DSL with appropriate filter.  Because the captions are provided by a captioning service, the person calling you must first connect with that service by dialing a toll free 877 number.  The caller will then enter your phone number and press #, and the call will go through.  The CapTel 800i, on the other hand, works like a regular phone because it is connected to the internet, so the person calling you can just call your number directly.

There is more information about the phones and the CapTel service available at www.CapTel.com, or you can contact John Kinstler at john.kinstler@CapTel.com.

HLAA Exhibitor: Hamilton CapTel

June 30, 2011 in Education & Outreach

By Marla Dougherty  6/27/11

 If you are familiar with the CapTel telephone, you know it is a free relay service that delivers real-time captions so you can read what the caller is saying.

You can also get the captions on your computer screen with Web CapTel. All you need is a high-speed internet connection and any available telephone. It is a convenient way to use the telephone at work or home.

At the HLAA convention, Hamilton CapTel presented their newest service, the Mobile CapTel which is available with compatible smartphones. After a one-time registration, you can easily download the free app to your smartphone. Stay connected while you are on the move using the speaker phone and reading captions or use a hands-free headset that works with hearing aid and cochlear implants. http://www.hamiltoncaptel.com