Uber Adds New Features To Driver-Side App For Hearing Impaired Drivers
by Jordan Crook
Uber is making changes to its driver-side app to provide better functionality for deaf and hard of hearing driver partners.
For years now, Uber’s driver-side app has used audio alerts to notify the driver when a passenger is waiting to be picked up. This put Uber’s deaf and hard of hearing drivers in the position of having to text their intended passenger to let them know that all communication would need to be text-based.
Today, however, the company is rolling out an update to the app that uses a visual alert (flashing lights) to notify drivers of the waiting passenger. The feature is opt-in, so hearing drivers can stick with the audio alert if they prefer.
The update also changes some of the functionality for passengers being picked up by deaf or hard-of-hearing drivers, removing the option to call your driver and prompting the user to input their final destination before the car arrives.