Disney Tweaking Disability Access Procedures
By MICHELLE DIAMENT
April 28, 2015
Disney is again updating its program for accommodating guests with disabilities at its theme parks.
Starting Thursday, the Disability Access Service Card is going digital at Walt Disney World in Florida. Rather than write down return times for rides and other attractions on a card, cast members will scan visitors’ tickets or MagicBands, the company said.
The change will allow the disability accommodation to be integrated with My Disney Experience, a website and app for park visitors.
The switch to an electronic process will not alter procedures for guests utilizing the Disability Access Service Card, however. Disney said visitors with disabilities will still need to visit each attraction in order to obtain a return time based on current wait times.
Disneyland previously adopted a digital approach to the Disability Access Service Card in November.
Changes in recent years to Disney’s accommodations for people with disabilities have been highly controversial. In 2013, the company did away with its Guest Assistance Card which often let individuals with special needs and those they were traveling with skip to the front of long lines for theme park rides.