“TEXT with 9-1-1” launched in Kingston area for persons with hearing loss, speech impairments
Mar 25, 2015
The Kingston Police has launched a new program making it possible for the deaf, deafened, hard of hearing or speech impaired (DHHSI) community to communicate with emergency 911 services.
On March 24, they announced the launch of Text-9-1-1, which allows members of the DHHSI community to call 9-1-1 during an emergency and converse with an operator using text message rather than by voice. Specialized software will allow the 9-1-1 communications staff to recognize the call as coming from a registered phone, associated with the DHHSI community, and text back and forth with the caller to address the emergency. There will be no need for a caller to be able to speak or hear.