NCRA Shares Best Practices at HLAA Convention

July 3, 2014 in Captioning / Relay, Technology

 

 

Targeted News Service
July 02, 2014
Article Source

VIENNA, Va., July 2 — The National Court Reporters Association issued the following news release:

The National Court Reporters Association (NCRA), the country’s leading organization representing stenographic court reporters, broadcast captioners, and CART captioners, was represented at the Hearing Loss Association of America’s(HLAA) Annual Conference held June 26 – 29 in Austin, Texas, during a session that focused on captioning quality as it relates to recent legislative and regulatory measures that have advanced through Congress and the Federal Communications Commission (FCC).

NCRA member Carol Studenmund, RDR, CRR, CBC, CCP, co-founder of LNC Captioning in Portland, Ore., and chair of NCRA’s Captioning Community of Interest, was joined by Adam Finkel, NCRA assistant director of government relations and co-chair of the Deaf and Hard of Hearing Alliance. NCRA has long worked closely with HLAA through its involvement with the Alliance.

The educational session provided attendees with a history of captioning laws and regulations, as well as best practices for ensuring live captioning quality as the broadcast industry comes into compliance with recently approved new FCCregulations. The new regulations require program creators and distributors to make their best effort to insure that captions are accurate, synchronous, complete, and do not obscure important information. The new regulations also apply to online video shows that originated on television.

“I could not have been more pleased to represent NCRA at the Hearing Loss Association’s Annual Convention. It was incredible to be able to connect with so many fierce advocates for broadcast captioning and CART captioning, and to brainstorm ways to help make these services more readily available to consumers across the country. The topic of the FCC’s captioning quality guidelines attracted great interest and numerous questions from attendees,” said Finkel.

During the session, Studenmund and Finkel cited best practices supported by NCRA which urge captioning companies to provide periodic quality reviews of individual captioners, alert clients immediately if a technical issue arises, and respond in a timely manner to issues raised by clients or viewers.

According to Studenmund, who also serves as vice chair and commissioner of theMount Hood Cable Regulatory Commission in Portland, many captioning companies are pleased with the new FCC regulations as well as the increase in the number of broadcast stations that are now offering live captioning instead of the electronic newsroom technique which can often lead to confusing or incorrect translations. Early feedback indicates that the use of live captioners for broadcasts has led to many improvements in the quality of captions being included in broadcasts, she added.

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