AT&T Updates Text Accessiblity Plans

November 8, 2012 in Advocacy & Access, Community News, Hearing Loss & Deafness, Technology

AT&T Updates Text Accessibility Plans

Information provided by AT&T 11/8/2012

AT&T customers who are deaf and hard of hearing and have a qualifying Data Pro Text Accessibility Plan (TAP) will now be able to use FaceTime over AT&T’s 4G network. Both new and existing customers with Data Pro TAP plans who want to enable this feature should contact the National Center for Customers with Disabilities at 1-866-241-6568 (Voice) or 1-866-241-6567 (TTY).

Customers who prefer to use FaceTime exclusively over WiFi do not need to contact the National Center for Customers with Disabilities. New customers who would like to subscribe to a TAP plan must provide proof of hearing loss.  

AT&T first launched Text Accessibility Plans to provide customers who are deaf and hard of hearing with plans designed to meet their needs. Over time these needs have changed, and in response, AT&T is also launching a new 8GB TAP plan that is designed for customers who use mobile data services more intensively, in particular those who may use video-based technologies more frequently and may not have regular access to WiFi. The 8GB TAP plan costs $90 and will include 8GB of data for smartphones and unlimited text messages.

AT&T has a long standing commitment to creating products and services that are responsive to the needs of its customers with disabilities and these two announcements are part of that effort.  Through its AT&T Advisory Panel on Access and Aging, or as a result of meetings with organizations such as the Northern Virginia Resource Center for Deaf and Hard of Hearing Persons, AT&T believes it has benefited from the valuable advice received about the needs of the deaf and hard of hearing communities. These plans are part of its commitment to help all of its customers do more with AT&T’s network and technology.

The updated Text Accessibility Plans for iPhones can be found here

http://www.wireless.att.com/learn/articles-resources/disability-resources/text-accessibility-plan-for-iphone.jsp

The updated Text Accessibility Plans for all other smartphones can be found here

http://www.wireless.att.com/learn/articles-resources/disability-resources/hearing-aid-compatibility.jsp

Additionally, Jim Cicconi, AT&T Senior Executive Vice President – External and Legislative Affairs, has a new blog post on the AT&T Public Policy blog which describes AT&T’s approach to FaceTime over Cellular:

http://attpublicpolicy.com/consumers-2/a-few-thoughts-on-facetime/


Distributed 2012 by Northern Virginia Resource Center for Deaf and Hard of Hearing Persons (NVRC), 3951 Pender Drive, Suite 130, Fairfax, VA 22030; www.nvrc.org; 703-352-9055 V, 703-352-9056 TTY, 703-352-9058 Fax. Items in this newsletter are provided for information purposes only; NVRC does not endorse products or services. This news service is free of charge, but donations are greatly appreciated.